Terms and Conditions
GBR Corporate Ltd is a company registered in England & Wales with company no. 08314739 and trades as Guardian Business Recovery (GBR).
The registered office is at 72 Temple Chambers, Temple Avenue, London. EC4Y 0HP.
The director acting as Insolvency Practitioner is John Paylor MIPA FABRP who is licensed to do so in the U.K. by the Institute of Chartered Accountants in England and Wales.
GBR provide fully licensed and regulated advice to individuals and companies, or their board of directors, which is comprehensive, confidential and non-judgemental.
If you need to contact us for any reason please use the following details:
Guardian Business Recovery
72 Temple Chambers
Tel: 0203 096 0750
This policy is effective from 1st January 2016.
Policy last updated 1st January 2016.
GBR uses and protects any information that you give to us either directly or via one of our websites in accordance with the Data Protection Act 1998. GBR have policies in place to protect data including, but not limited to, taking steps to prevent unauthorised access or disclosure to physical, electronic and managerial procedures.
In using the web site, you acknowledge and accept that information acquired by GBR can be distributed to solicitors and other third parties to enable GBR to progress your assignment.
Data Protection Registration numbers:
John Paylor Z1866835
Web site policy
This web site may contain links to other web sites which may be of interest to you. However, once you have used these links to leave one of our sites, you should note that we do not have any control over that other web site.
GBR cannot be responsible for the protection and privacy of any information which you provide whilst visiting third party sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
This web site is operated from the United Kingdom. If you are visiting one of our websites from outside the U.K., you agree to the terms and conditions disclosed.
Any initial advice received from GBR either on the telephone, via e-mail or in person is given without charge or obligation.
As a commercial organisation, and where engaged to assist and implement a formal insolvency procedure or other specific assignment then GBR will charge a fee for their services.
Where GBR are instructed by a company this fee will be charged either directly to the company or, if appropriate, to a director or directors of the company or other interested party.
Where GBR are instructed by an individual this fee will be charged either directly to the individual or, if appropriate, to another interested party.
Any fees and disbursements will be explained in detail and agreed in advance of accepting instructions. They are subject to VAT where applicable. GBR’s agreement with the client will be formalized in an engagement letter which contains GBR’s full terms and conditions of engagement. The principal clauses are reproduced below in abridged form;
- GBR will investigate whether there is any conflict of interest that would prevent their being instructed,
- GBR are insolvency practitioners, licensed by the Institute of Chartered Accountants in England & Wales (ICAEW),
- GBR carries on business in a regulated profession and in accordance with the Insolvency Act 1986,
- The proposed officeholder is willing to act with regards the assignment,
- Whilst GBR may assist you in the preparation of relevant documents, they are nevertheless your documents and you remain responsible for their accuracy,
- You should be open and honest and disclose all of the relevant matters to us as required,
- Fees and disbursements will not be refunded,
- An insolvency officeholder’s ultimate duty is to the Company and its creditors, to act in their best interests, and when appointed the officeholder will be responsible to the creditors,
- The directors remain responsible for the conduct of the affairs of the Company until such time as an officeholder is appointed and they are under a duty to act so as to preserve the Company’s assets and minimise its liabilities for the benefit of creditors and members generally.
Upon being signed the engagement letter will override any terms and conditions that you have previously been provided either via this web site or by any other means.
The professional rules applicable to GBR can be found in the Insolvency Regulations and Guidance note at : www.icaew.com/insolvency
and in the case of Statements of Insolvency Practice at : www.icaew.com/index.cfm/route/136345
The code of conduct to which the firm is subject is the ICAEW’s Code of Ethics at www.icaew.com/membershandbook (section 3.6).
All of the above are in English.
Professional Indemnity Insurance
GBR’s professional indemnity insurer is CNA Insurance Company (Europe) Limited of 20 Fenchurch Street, London, EC3M 3BY. The territorial coverage is worldwide excluding professional business made or pending within; or to enforce a judgment obtained in, the United States of America, Canada, or any of their territories or possessions.
No reliance on information
The content of GBR’s site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice (either from GBR or another suitable advisor) before taking, or refraining from, any action on the basis of the content on our site(s).
Although GBR make reasonable efforts to update the information on our site, GBR make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete, fit for a particular purpose or up-to-date.
Our Complaints Policy
This policy is effective from 1st January 2016
Policy last updated 1st January 2016
Should you have cause to complain then, initially, your complaint, which can be delivered verbally or in writing, should be addressed to the director of the firm assisting you with the particular assignment. If that does not resolve the matter, then a written complaint should be referred to Mr. John Paylor, director of GBR, at the address above, who will then deal with the matter in accordance with GBR’s complaints procedure.
GBR strive to treat clients, creditors and third parties fairly and conduct their business with integrity, due skill, care and diligence. Accordingly, any expression of dissatisfaction from or on behalf of any of the above is treated very seriously. In fact, GBR use the level of complaints as a measure of how successful they are at achieving their goals.
Irrespective of whether it is made orally or in writing;
- All complaints will be acknowledged within 5 business days
- All complaints will be investigated and a final response issued within 4 weeks,
- GBR ensure there are no barriers which prevent customers making complaints,
- Where appropriate GBR will introduce new procedures to prevent recurrence.
- Any settlement GBR offer to resolve any upheld complaint must be a fair offer taking all the facts into account. A settlement may include, a written apology, an offer to put the thing complained about right or a reduction in the fee charged for the engagement.
If you are still not satisfied you may, in cases which proceed to formal insolvency, take up the matter with the Insolvency Complaints Gateway. Complaints can be made by e-mail, telephone or letter to staff in the Complaints Gateway as follows:
- Calling the Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm),
- E-mailing to www.gov.uk/complain-about-insolvency-practitioner
- Posting the completed complaints form to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA (telephone 0300 678 0015)
For more details, please visit: https://www.gov.uk/complain-about-insolvency-practitioner